Refund & Cancellation Policy
Last Updated: 18 September 2026
This Refund & Cancellation Policy explains how cancellations, refunds and project payments are handled for WordPress web design, website development, website maintenance and related services supplied through https://webdesigninwigan.co.uk/ or by direct agreement.
Throughout this policy, “I”, “me” and “my” refer to the operator of webdesigninwigan.co.uk. “Client” refers to the person, business or organisation purchasing services.
This policy should be read alongside any quotation, proposal, project agreement or other terms agreed for the individual project.
Nothing in this policy is intended to remove or restrict statutory rights that cannot legally be excluded.
- Nature of WordPress Web Design Services
Website design is a professional service that can involve substantial work before the finished website is launched.
Depending on the project, this may include:
- Initial project planning
- Website sitemap development
- Research and competitor review
- WordPress installation and configuration
- Page and layout design
- Mobile and responsive development
- Content formatting or copywriting
- Plugin configuration
- WooCommerce development
- Booking or payment integrations
- Website migration
- SEO setup
- Testing and launch preparation
Because time and resources are committed progressively throughout a project, refunds are considered according to the amount of work already completed, costs already incurred and the terms agreed for the project.
- Quotations and Project Agreements
Before a project begins, the proposed scope, price and payment arrangements should normally be confirmed in writing.
The quotation or proposal may specify:
- The website or service being supplied
- The agreed project price
- Any deposit or initial payment
- Payment stages
- Included functionality
- Additional work rates
- Expected client responsibilities
- Third-party costs
Where the project-specific agreement contains different cancellation or payment terms, those terms may apply in addition to this general policy, subject to applicable law.
- Deposits and Initial Payments
A deposit or initial payment may be required before work begins.
This payment may reserve project time and cover initial work such as consultation, research, planning, setup and early development.
If a client cancels before any work has started and before any non-refundable third-party costs have been incurred, a refund may be available.
If work has already begun, the amount refundable will depend on the work completed and costs reasonably incurred up to the point of cancellation.
A deposit will not automatically be treated as non-refundable in every circumstance.
- Cancellation Before Work Begins
If a client wishes to cancel a project before work has commenced, they should provide written notice as soon as possible.
Where no meaningful project work has been carried out and no external costs have been committed, amounts paid may be refunded.
Any costs already incurred specifically for the project may be deducted where appropriate.
These could include:
- Domain purchases
- Hosting purchased specifically for the client
- Premium WordPress themes
- Premium plugins or licences
- Stock assets
- Third-party software or services
Where a third-party supplier does not provide a refund, I may not be able to refund that element of the client’s payment.
- Cancellation After Work Has Started
A client may request cancellation after work has begun.
In this situation, payment may remain due for work reasonably completed up to the cancellation date together with any project-specific costs already incurred.
This can include:
- Research and planning
- Design work
- Development already completed
- Content work
- Meetings and project administration
- Migration work
- Purchased software or licences
- Other agreed project expenses
Where advance payments exceed the value of work and non-recoverable costs already incurred, any remaining balance may be refunded where appropriate.
Where the value of completed work exceeds amounts already paid, the outstanding balance may remain payable.
- Staged Website Payments
Larger website projects may be divided into payment stages.
Stages may relate to milestones such as:
- Project commencement
- Design approval
- Development completion
- Content population
- Testing
- Website launch
A payment associated with a completed stage will normally relate to work already delivered or substantially carried out.
If a project is cancelled part-way through, the final account may be adjusted to reflect the actual stage reached and work completed.
- Website Redesign and Migration Projects
Redesign and migration projects can involve significant work before the new website is visible publicly.
This may include:
- Copying or exporting website data
- Creating staging websites
- Rebuilding layouts
- Preparing redirects
- Reformatting existing content
- Testing forms and functionality
- Preparing the website for launch
Cancellation after this work has been undertaken does not automatically entitle the client to a full refund simply because the new website has not yet gone live.
Any refund will take account of the work already carried out.
- Additional Work and Scope Changes
A project quotation is based on the agreed scope.
Requests that materially increase the work required may result in additional charges.
Examples can include:
- Additional pages
- New functionality
- Additional design revisions
- New integrations
- Large content changes
- Additional migration work
Additional work should normally be agreed before it is undertaken.
A refund will not normally be due simply because additional requested work increases the overall project cost where that extra cost has been agreed.
- Third-Party Costs
Website projects can involve services supplied by third parties.
These may include:
- Domain registrations
- Website hosting
- Premium plugins
- WordPress themes
- Software licences
- Booking platforms
- Email services
- Stock photography or media
Third-party purchases are subject to the provider’s own refund and cancellation policies.
Where a licence, subscription or service has already been purchased specifically for a client and cannot be refunded by the provider, that amount may remain payable or be deducted from any refund.
- Completed Websites
Once the agreed website project has been substantially completed and the contracted work has been supplied, payments for that completed work will normally not be refundable simply because the client later changes their mind or decides not to use the website.
This does not affect any statutory rights relating to services that have not been supplied with reasonable care and skill or have otherwise failed to meet applicable legal requirements.
- Faults, Errors and Corrections
If there is a genuine fault or error within work supplied as part of the agreed project, I should normally be given a reasonable opportunity to investigate and correct the issue.
Where applicable consumer law applies, services must be performed with reasonable care and skill.
If the service does not meet applicable legal requirements, remedies available under law may apply.
A request for a refund will therefore be considered separately from reasonable requests to correct genuine defects in work supplied.
- Client-Supplied Content and Instructions
I am not responsible for problems caused solely by inaccurate, incomplete or unsuitable material supplied or approved by the client.
This can include:
- Incorrect business information
- Low-quality images
- Copyright-infringing material supplied by the client
- Incorrect product data
- Incorrect legal wording
- Third-party login or account issues
Where additional work is required because client-supplied information needs to be replaced or corrected, that work may fall outside the original project scope.
- Delays Caused by the Client
Website projects often require the client to provide information, content, images, feedback or account access.
If a project is delayed because required information is not supplied, work already completed remains chargeable.
A project will not normally qualify for a refund solely because progress has been delayed by missing client information, delayed approvals or changes requested by the client.
- Ongoing and Monthly Services
Some services may be supplied on an ongoing or recurring basis.
These can include:
- Managed website hosting
- Website maintenance
- Security monitoring and backups
- Website care plans
- Content updates
- Ongoing SEO support
Billing arrangements and cancellation terms should be confirmed when the service begins.
Where a monthly service period has already begun and the relevant service has been supplied or made available during that period, fees for work already provided may remain payable.
Any contractual notice period will be stated in the applicable agreement.
- Pay Monthly Website Services
Where a website is supplied under a pay-monthly arrangement, separate terms may apply regarding:
- Minimum contract periods
- Website ownership
- Hosting
- Maintenance
- Cancellation
- Early termination
- Transfer of website files
These conditions should be set out clearly before the client enters the agreement.
Where consumer law applies, contractual terms must not remove statutory cancellation or service rights that cannot legally be excluded.
- Consumer Cancellation Rights
Different legal rights may apply where a client is acting as a consumer rather than purchasing services wholly or mainly for business purposes.
Where a consumer enters into a qualifying distance or off-premises service contract, statutory cancellation rights may apply.
In some circumstances, a consumer may have a 14-day cancellation period.
If a consumer specifically asks for services to begin during an applicable cancellation period and subsequently cancels, they may be required to pay a proportionate amount for services already supplied where the legal requirements for doing so have been met.
Nothing within this policy removes any statutory consumer right that applies to the particular transaction.
- Business Clients
Most website projects may be commissioned for business purposes.
Where the client is acting in the course of a business, the cancellation and payment terms agreed within the quotation, proposal or service agreement will generally govern the project, subject to applicable law.
Business clients should review those terms before authorising work to begin.
- Refunds for Duplicate or Incorrect Payments
A refund will normally be arranged where it is confirmed that:
- A duplicate payment has been made
- An incorrect amount has been charged
- A payment has been received in error
The issue should be reported as soon as reasonably possible so that the payment can be checked.
- Refund Processing
Where a refund is agreed, it will normally be returned using an appropriate payment method.
The time taken for funds to appear can depend on the bank, card provider or payment processor involved.
Where part of an advance payment has been used to cover work completed or non-refundable third-party costs, the refund may be limited to the remaining balance.
- Website Results and Commercial Performance
A professionally designed website can improve presentation, usability and the ability of visitors to understand and contact a business.
However, a particular level of enquiries, sales, search visibility or commercial performance cannot be guaranteed unless expressly agreed in writing.
Website results can depend on factors outside my direct control, including:
- Market demand
- Business pricing
- Competition
- Marketing activity
- Search-engine behaviour
- Customer reviews and reputation
- Client follow-up processes
A refund will not normally be due solely because a website does not achieve a particular commercial result that was never contractually guaranteed.
- Chargebacks and Payment Disputes
If you believe that a payment is incorrect or there is a problem with a project invoice, please contact me first so the issue can be reviewed.
A chargeback should not be used as a substitute for raising a genuine service or billing concern directly.
Where a payment is formally disputed, relevant project agreements, invoices, correspondence and evidence of work completed may be supplied to the payment provider as part of the dispute process.
Nothing in this section restricts any legal right a client may have to dispute an unauthorised or incorrect transaction.
- How to Cancel a Project or Request a Refund
Cancellation or refund requests should be made in writing and should include enough information to identify the relevant project or payment.
Requests can be submitted through:
https://webdesigninwigan.co.uk/contact/
The request will be reviewed against:
- The project scope
- Work already completed
- Payments received
- Third-party costs incurred
- The relevant project agreement
- Any applicable statutory rights
Where a refund is due, the amount will be confirmed after these factors have been reviewed.
- Changes to This Policy
This Refund & Cancellation Policy may be updated where necessary to reflect changes in:
- Website services
- Payment arrangements
- Business operations
- Consumer protection requirements
- Applicable legislation
The latest version will be published on this page with the current revision date.
Changes to this general website policy will not retrospectively override separately agreed contractual terms where those terms continue to apply.
- Contact
If you have a question about a payment, cancellation or refund relating to a WordPress website project or ongoing website service, please contact me through: